PRIVACY POLICY
These terms and conditions explains how QUYEN (ABN 48 755 873 314) handles personal information. In this policy, the expressions “we”, “our” and “us” are references to QUYEN.
We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used. We also understand that supplying personal information is an act of trust and we take that seriously. Unless you directly give us permission to do otherwise, QUYEN will only collect and use your personal information as set out in this Privacy Policy (Privacy Policy or Policy). We take our obligations under the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APPs) seriously and have implemented practices, procedures and systems to ensure we comply with those laws.
By using the QUYEN Website www.quyen.au (Website) you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. We may, from time to time, review and update this Privacy Policy and all personal information held by us will be governed by our most recent Privacy Policy, posted on our Website.
INFORMATION COLLECTED
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide us such as your name, address and email address. Some personal information we may collect about you may include:
your name and contact details (including address, phone number and email);
your date of birth;
your purchase history;
your company name (if applicable);
the domain from which you access the internet;
the date and time you access our Website;
the internet address of the website from which you linked to our Website;
information about your shopping preferences/selections; the products you have purchased, ordered or asked about which may include your shopping history, product types, specifications, sizes, dimensions, colours, or other attributes of products and services we have provided to you;
other information you may make publicly available online (including but not limited to information on social media platforms); and
other information you may provide us from time to time.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, including marketing material in relation to the Customer Loyalty List, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. With your permission, we may send you emails about our store, new products and other updates (if applicable). We will seek your consent to provide you with direct marketing materials if we have obtained your personal information from a third party. Direct marketing material may include promotional material about us or the products or services we offer. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@quyen.au.
DISCLOSURE
We may disclose your personal information to our employees, other businesses within our group of companies, service providers who assist us in our business operations and recruitment activities (including third party service providers based overseas), government agencies, parties involved in the purchase or sale of any of our businesses, other third parties, (including parties that we engage to process orders for our products, provide you with goods or services on our behalf or who are connected with or involved in our relationship with you), or otherwise as required by law.
We will not sell your personal information to third parties for marketing purposes. Unless otherwise specified in this Privacy Policy, we will not disclose any of your personal information to any other organisation unless the disclosure is required by law, is otherwise permitted by the Act, or is with your consent. We may share your personal information where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We will keep your personal information only for as long as required for our business purposes and otherwise as required by Australian law. Where we no longer need to keep your personal information for a permitted purpose, we will take reasonable steps to destroy your personal information or to ensure that the information is de-identified.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us on our Website.
All personal information, including any financial information such as credit card numbers, is collected and used directly by our third party payment processors and gateways as set out on our website, whose use of your personal information is governed by their own terms and conditions and privacy policy. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, you may be directed off from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we will take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
When conducting online transactions from our Website, we use an industry standard 128-bit SSL (secure sockets layer) which encrypts sensitive information as it is transferred over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that computers are unable to decipher the information. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
In this section you will find information about what cookies we use, what they are used for and the choices you have regarding these cookies.
Cookies are small text files that are stored on your device (computer, mobile phone etc.) with information when you visit the Website. There are temporary cookies and persistent cookies. Temporary cookies (also called session cookies) are saved on your device until you close the web browser. Persistent cookies are stored with an end date and when this date has passed the cookie is deleted. Cookies can be “first party” or “third party”. First party cookies are placed on the Website by QUYEN, third party cookies are placed on the Website by someone other than QUYEN.
We may also collect information about how you use our Website. We may do this when you click on a link from our Website or visit a website, app or social media platform which displays our advertisements. This information is derived from cookies on our Website. We use first and third party cookies to allow us to personalise your browsing and online experience on our Website, including to identify the computer you used to access our Website, the pages you accessed or viewed and to remember items in your shopping cart. You can configure your internet browser to disable cookies or not accept them, however we may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.
We also use Google Analytics to track your use of our Website using cookies. This information is then used for the purpose of compiling statistical reports enabling us to analyse our website traffic and engagement data. You can configure your browser to disable Google Analytics, click here to opt out: https://tools.google.com/dlpage/gaoptout/.
For more information about Google advertising cookies and Google Analytics cookies: www.google.com/policies/technologies/types/.
If you do not want to allow storing of cookies on your device this can normally be disabled party or fully in your browser settings function. In some web browsers you can for example block all cookies, allow only first party cookies, or delete cookies. You can also delete previously stored cookies in your web browser. Please be aware that if you choose to delete or block necessary cookies it may result in the Website and our services not working properly.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
QUYEN reserves the right to alter and change this privacy policy occasionally as we see fit. Changes to the privacy policy will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the privacy policy as amended. It is your responsibility to be aware of any changes or amendments by checking this page prior to using our website.
QUESTIONS AND CONTACT INFORMATION
If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, or for any other queries, problems, complaints or communication in relation to this Privacy Policy or simply want more information contact our Privacy Compliance Officer at info@quyen.au.
QUYEN, Melbourne, VIC Australia.
This Policy was last updated on MARCH 2025.